General Terms and Conditions of Sale

Natura Village – 4VENTI SARL (Morocco)

www.natura-village.com

Conditions Générales de Vente / Condizioni Generali di Vendita / General Terms and Conditions of Sale

Contact: info@natura-village.com – +212661618574 – Natura Village, Ain Lahjar, Essaouira, Morocco

 

FR – GENERAL TERMS AND CONDITIONS OF SALE

 

Purpose and Scope

Art. 1 – Purpose and Scope of the General Terms and Conditions of Sale

These terms govern the sale of tourist services marketed by 4VENTI through its website www.natura-village.com.
Any registration for one of the stays offered on this site or any purchase of services listed therein implies the buyer’s unreserved acceptance of these general terms and conditions, which prevail over any other document.

 

Bookings

Art. 2.1 – The Offer

The information provided on the site regarding the various services offered, transport, stays, payment conditions, and cancellation conditions constitutes the prior offer within the meaning of Article L.211-8 of the Tourism Code.
4VENTI reserves the right to modify certain elements constituting the prior information.
Any modification to the services offered on the site that may occur before the client’s registration will be brought to their attention in writing before the conclusion of the contract, which alone will then serve as proof of the services actually agreed upon between the parties.
Sports and wellness activities: 4VENTI draws the User’s attention to the need to inquire, before ordering the Service, about the ability of all beneficiaries to participate, taking all precautions required by their health condition, so that 4VENTI cannot be held liable in the event of an incident or accident.

Art. 2.2 – Booking

Sales of tourist services are not subject to the right of withdrawal provided for in Articles L 121-21 et seq. of the Consumer Code concerning distance selling.
Consequently, any booking of a stay or other tourist service made via the www.natura-village.com website is final for the client.
Cancellation will only be possible under the cancellation conditions mentioned in Article 5 below.
As travel documents and all information relating to the booked stay are sent by email, the client must provide a valid email address upon registration and regularly check their inbox.
The client must inform 4VENTI, in writing and prior to any booking, of any specific circumstances that may affect the smooth running of the stay (persons with reduced mobility with or without a wheelchair, specific dietary requirements, presence of an animal, etc.).
The client’s registration for the stay will only be effective and binding on 4VENTI after 4VENTI confirms the availability of the booked products.
This confirmation will be sent to the client by email.

Please note: the services offered are subject to a minimum number of participants, indicated in the stay’s product sheet.
If the minimum number of participants is reached when the user validates their order, the registration is final.
The client will first receive an order confirmation email, followed by an email confirming the departure of the stay, and will receive all necessary information for its organization.
If the minimum number of participants is not reached at the time of booking by the User, the user’s request will remain optional until the required minimum number is reached, no later than 21 days before the start of the stay.
If the minimum number of participants is not reached, or if all or part of the booked services are unavailable, the client will be immediately informed, and their booking request will be considered void.
The amount paid by the client will then be fully refunded, and they will not be entitled to any compensation.
If the number of participants is below the minimum required, 4VENTI may then offer the client to maintain the trip in exchange for a “small group” surcharge on the initial price.
The potential additional cost of this “small group” option will be communicated to the User, who may accept or refuse it.
If accepted, this additional cost will be subject to supplementary invoicing. This supplement will be refunded if other participants register for the trip before the departure date and the initial minimum number of travelers is reached.
If the proposed additional cost is refused, the User’s booking will be canceled free of charge, and the amount paid will be fully refunded.

 

Prices

Art. 3 – The Price

In the price displayed for their known amount on the day of consultation, which may differ from the one taken into account at the time of booking.
Any modification of taxes will also be reflected in the price of services on the day of booking or retroactively according to legal provisions.
Unless otherwise stated in the description, the price displayed for a trip is a package price and never includes: tourist taxes, visa fees, extras, taxis, tips and porter fees, insurance.
The price to be paid by the client will be confirmed at the time of their registration and stated in the contract.

3.1 Price Revision

In accordance with the provisions of Article L.211-12 of the Tourism Code, the price to be paid stated in the contract is subject to revision, both upwards and downwards, to account for variations in transport costs, particularly those related to fuel costs, duties and taxes related to the booked services, and the exchange rate applied to the trip or stay concerned.
However, no price modification can be applied within 30 days preceding the scheduled departure date for clients already registered. In case of price revision, the client will be notified by email.

 

Payment Methods

Art. 4.1 – Payment

Payment for the purchased tourist service is made by credit card on the www.natura-village.com website.
The full amount of the stay is required upon registration when paying by credit card (Mastercard and Visa).

Art. 4.2 – Default of Payment

Failure to pay the trip price by the due date will authorize 4VENTI to consider the trip canceled by the client as of the departure date and, consequently, to charge the client the full cancellation fees normally due on that date, i.e., 100% of the fees.

 

Modification or Cancellation by the Client

Art. 5 – Modification/Cancellation

Any request from the client to modify or cancel their booking must be sent by email to 4VENTI at the following address: info@natura-village.com.
Any modification is subject to the agreement of 4VENTI and existing availabilities.
If the desired modification cannot be made, the original contract will remain applicable.
Any booking modification not validated by 4VENTI (change of room, booking type, or any activity or element not included in the selling price at the time of booking) cannot result in a refund, even partial, without the prior agreement of 4VENTI, whether before, during, or after the stay.
Any activity planned in the program and not consumed (for personal or medical reasons) will not be subject to specific commercial gestures.
The date used to define the modification or cancellation period leading to the fees below will be the working day following the receipt of the modification or cancellation request.

On-site modifications:
On-site modifications are generally not accepted. However, in exceptional cases, the supplement must be paid directly on-site.
In case of cancellation, insurance policies are never refundable and must be added to the amount of the cancellation fees.

Art. 5.1 – Fees in Case of Modification

Any modification incurs a minimum of €22 in administration fees per file, in addition to the costs inherent to the modification itself, which will be charged by the concerned supplier and of which the client will be informed beforehand.
In most cases, on-site modifications are not accepted.
However, if a modification is accepted, any additional cost, payable by the client, must be settled on-site.
Unused services cannot give rise to any refund.

Art. 5.2 – Fees in Case of Cancellation

In case of a cancellation request, the Client must notify 4VENTI by email at the following address: info@natura-village.com

Cancellation fees:

Cancellation before stay confirmation:

If the stay has not yet been confirmed: 0% of the total amount + administration fees waived.

Cancellation after stay confirmation:

 

Administration fees:

Administration fees amount to €22 per person and are non-refundable.

Cancellation by 4VENTI:
In case of cancellation on our part (minimum number of participants not reached, force majeure, etc.), you will be fully refunded, a credit note will be offered according to your choice, or a change of date. If the price is lower, a refund of the difference will be made.
Refunds will be processed via the original payment method used for the purchase.

In a COVID-19 context, we invite our clients to be as responsible as possible. If symptoms appear before departure, please get tested and inform us of the situation.
In the event of a positive test for the participant before the stay, it will be considered a late cancellation.
As this is not a case of force majeure (Article 1218 of the Civil Code), the participant will not be entitled to a refund or any compensation.
We invite our clients to contact their travel insurance to find out about their refund terms in case of COVID-19 illness.

Art. 5.3 – Contract Assignment

The client has the possibility to assign their contract to a third party (assignee) who meets the same conditions as them to benefit from the services, as long as the contract has not yet taken effect (i.e., the trip has not yet started).
Assignment fees may be charged to the client upon justification. According to the terms of Article R 211-7 of the Tourism Code, any assignment of a travel contract may incur fees up to the total price of the trip, depending on the departure date and the specific conditions of the transport used.
The client must inform 4VENTI of their decision in writing, by sending an email to info@natura-village.com no later than 7 days before the start of the trip.

Art. 5.4 – Interruption of the Trip or Stay by the Client

Any trip or stay interrupted or shortened, or any service not consumed, regardless of the cause, except in cases of force majeure as defined in Article 8 below or due to 4VENTI or one of its service providers, will not give rise to any refund, even in case of repatriation.
If 4VENTI has to cancel a departure for any reason, registered individuals will be fully refunded, without being able to claim any compensation.
If an insufficient number of participants is registered for a departure, 4VENTI may cancel the trip no later than 21 days before departure.
In case of modification of any element of the contract by 4VENTI, only the destination, price, and dates can be considered, by express agreement between the parties, as essential elements of the contract.
Therefore, without this modification being considered as affecting an essential element of the contract that could justify compensation or client cancellation, accommodation or a restaurant may be replaced by an establishment of the same or higher category, and the itinerary of a tour may be modified to ensure services of at least equivalent quality to those initially agreed upon.
In case of cancellation (including for health reasons), 4VENTI will refund the client all sums paid by them during their booking, excluding all others.
All expenses previously incurred by the client, such as visa fees, transport costs, pre- and post-transportation (purchase of air, rail, sea, or other transport tickets), vaccination costs, etc., will not give rise to any refund or compensation.

 

Formalities

Art. 7 – Formalities

The participant undertakes to complete the questionnaire no later than 10 days before the stay to allow 4VENTI to best organize their stay. Lack of information may result in a supplement or non-application of service (shuttle, meal modification…). In such cases, 4VENTI cannot be held responsible.
It is the sole responsibility of the client to verify that the various documents required for their trip, for consuming a service, or for boarding (national identity card or passport, driving license, etc.) are valid.
The identity document used must bear the same name as the transport ticket.
The same applies to any document related to the health situation (negative test, specific certificate).
It is also the participant’s responsibility to take out personal insurance covering, in particular, medical expenses, accidents, civil liability, and/or repatriation. 4VENTI cannot be held responsible in the event of a lack of individual coverage.
Non-compliance by the traveler with administrative and/or health obligations for crossing borders, which would result in particular in a refusal to board or an interruption of the stay or trip, cannot justify any refund or compensation.

Art. 8 – Accessibility

To ensure the balance and well-being of each participant, we invite anyone with specific needs or requiring special accommodations (e.g., the presence of a guide dog, the use of a sleep apnea device, etc.) to contact us before booking. This prior contact will allow us to identify and suggest the room or facilities best suited to their needs.
In the absence of this step, 4VENTI reserves the right to:

This policy aims to ensure a harmonious and respectful experience for all participants.

Art. 9 – Respect for Community Rules and Group Stays

4VENTI places paramount importance on respecting community living rules and fostering a good atmosphere during its stays.
4VENTI reserves the right to refuse access to a stay or to exclude at any time any person whose behavior would disrupt the smooth running of the stay, harm the experience of other participants, endanger the physical or emotional safety of those present, or contravene the values of respect, benevolence, and non-judgment upheld by 4VENTI.
This decision may be made before the stay (refusal to validate the booking) or during the stay (immediate exclusion, without refund) if the facts justify it. No refund or compensation can be demanded by the excluded participant for unused services.
This measure aims to preserve a serene and benevolent environment for all participants, in accordance with the spirit of 4VENTI retreats.

 

Insurance

Art. 11 – Insurance

No insurance or repatriation assistance is included in 4VENTI’s Services.
Therefore, 4VENTI recommends that its participants take out an insurance contract covering the consequences of certain cancellation cases and/or an assistance contract covering certain risks, such as repatriation costs in case of accident or illness.

 

 

IT – General terms and conditions of sale

 

Purpose and Scope

Art. 1 – Purpose and Scope of the General Terms and Conditions of Sale

These terms govern the sale of tourist services marketed by 4VENTI through the website www.natura-village.com.
Any registration for one of the stays offered on this site or any purchase of services listed therein implies the buyer’s full and unreserved acceptance of these general terms and conditions, which prevail over any other document.

 

Bookings

Art. 2.1 – The Offer

The information provided on the site regarding the services offered, transport, stays, payment and cancellation conditions constitutes the prior offer within the meaning of Article L.211-8 of the (French) Tourism Code.
4VENTI reserves the right to modify certain elements of this preliminary information.
Any modification to the services offered on the site occurring before the client’s registration will be communicated in writing before the conclusion of the contract, which alone will then serve as proof of the services actually agreed upon between the parties.
Sports and wellness activities: 4VENTI draws the User’s attention to the need, before ordering, to verify the suitability of all beneficiaries to participate, taking the precautions required by their health condition, with the consequence that 4VENTI’s liability cannot be invoked in case of incident or injury.

Art. 2.2 – Booking

The sale of tourist services is not subject to the right of withdrawal provided for in Articles L.121-21 et seq. of the French Consumer Code concerning distance selling.
Consequently, any booking of a stay or other tourist service made via the www.natura-village.com website is final for the client.
Cancellation will only be possible under the conditions indicated in Article 5 below.
As travel documents and all information relating to the stay are sent by email, the client must provide a valid email address upon registration and regularly check their inbox.
The client must inform 4VENTI, in writing and prior to any booking, of any specific circumstances that may affect the smooth running of the stay (persons with reduced mobility with or without a wheelchair, specific dietary requirements, presence of an animal, etc.).
The client’s registration for the stay will only be effective and binding on 4VENTI after 4VENTI confirms the availability of the booked services.
This confirmation will be sent to the client by email.

Please note: the services offered are subject to a minimum number of participants, indicated in the stay’s product sheet.
If the minimum number of participants is reached when the user validates their order, the registration becomes final.
The client will first receive an order confirmation email, and subsequently, an email confirming the departure, as well as all necessary information for the organization of the stay.
If the minimum number of participants has not been reached at the time of booking, the user’s request will remain optional until the required minimum number is reached, and in any case, no later than 21 days before the start of the stay.
If the minimum number of participants is not reached, or if all or part of the booked services are unavailable, the client will be immediately informed, and their booking request will be considered void.
The amounts paid by the client will be fully refunded, and they will not be entitled to any compensation.
If the number of participants is below the minimum required, 4VENTI may offer the client to maintain the trip by applying a “small group” supplement to the initial price.
The potential additional cost of the “small group” option will be communicated to the user, who may accept or refuse it.
If accepted, the additional cost will be subject to supplementary invoicing. This supplement will be refunded if other participants register before the departure date and the initial minimum number is reached.
If the additional cost is refused, the user’s booking will be canceled free of charge, and the amount paid will be fully refunded.

 

Prices

Art. 3 – The Price

The prices indicated correspond to the amounts known at the time of consultation and may differ from those applied at the time of booking.
Any modification of taxes will also be reflected in the price of services on the date of booking or retroactively according to legal provisions.
Unless otherwise indicated in the description, the price displayed for a trip is a package price and never includes: tourist taxes, visas, extras, taxis, tips and porters, insurance.
The price payable by the client will be confirmed at the time of registration and indicated in the contract.

3.1 – Price Revision

In accordance with Article L.211-12 of the Tourism Code, the contractual price is revisable, upwards or downwards, to account for variations in transport costs (particularly fuel), duties and taxes related to the reserved services, and the exchange rate applicable to the trip or stay concerned.
However, no modification can be applied within 30 days preceding the departure date for clients already registered. In case of price revision, the client will be notified by email.

 

Payment Methods

Art. 4.1 – Payment

Payment for the purchased tourist service is made by credit card on the www.natura-village.com website.
The full amount of the stay is due upon registration when paying by card (Mastercard and Visa).

Art. 4.2 – Default of Payment

Failure to pay the trip price by the due date will authorize 4VENTI to consider the trip canceled by the client as of the departure date and, consequently, to charge the client the full cancellation fees due on that date (100%).

 

Modification or Cancellation by the Client

Art. 5 – Modification/Cancellation

Any request from the client to modify or cancel their booking must be sent by email to 4VENTI at the address: info@natura-village.com.
Any modification is subject to the agreement of 4VENTI and existing availabilities.
If the requested modification cannot be made, the original contract will remain applicable.
Any booking modification not validated by 4VENTI (change of room, booking type, activity or element not included in the selling price at the time of booking) cannot result in any refund, even partial, without the prior consent of 4VENTI, whether before, during, or after the stay.
Any activity planned in the program and not used (for personal or medical reasons) will not give rise to specific commercial gestures.
For the purpose of calculating the deadlines that incur the penalties indicated below, the first working day following receipt of the modification or cancellation request will be taken as reference.

On-site modifications:

On-site modifications are generally not accepted. However, exceptionally, any supplement must be paid directly on-site.
In case of cancellation, insurance policies are never refundable and must be added to the amount of the cancellation fees.

Art. 5.1 – Fees in Case of Modification

Any modification incurs a minimum of €22 in administration fees per file, in addition to the costs inherent to the modification itself, which will be charged by the concerned supplier and communicated to the client beforehand.
In most cases, on-site modifications are not accepted.
However, if the modification is accepted, any additional cost, payable by the client, must be settled on-site.
Unused services do not entitle to any refund.

Art. 5.2 – Fees in Case of Cancellation

In case of a cancellation request, the Client must notify 4VENTI by email at the address: info@natura-village.com

Cancellation fees:

Cancellation before stay confirmation:
If the stay has not yet been confirmed: 0% of the total amount + administration fees waived.

Cancellation after stay confirmation:

 

Administration fees:

Administration fees amount to €22 per person and are non-refundable.

Cancellation by 4VENTI:

In case of cancellation on our part (minimum number of participants not reached, force majeure, etc.), you will be fully refunded; at your choice, a voucher may be issued or a date change proposed. If the new price is lower, the difference will be refunded.
Refunds will be processed via the original payment method used for the purchase.

In the COVID-19 context, we invite clients to act responsibly. If symptoms appear before departure, please get tested and inform us of the situation.
In the event of a positive test for the participant before the stay, it will be considered a late cancellation.
As this is not a case of force majeure (Article 1218 of the Civil Code), the participant will not be entitled to a refund or compensation.
We invite clients to consult their travel insurance to find out about their refund terms in case of COVID-19 illness.

Art. 5.3 – Contract Assignment

The client has the possibility to assign their contract to a third party (assignee) who meets the same conditions to benefit from the services, as long as the contract has not yet taken effect (i.e., before the start of the trip).
Assignment fees may be charged to the client upon justification. Pursuant to Article R 211-7 of the Tourism Code, assignment may generate costs up to the entire price of the trip, depending on the departure date and the specific conditions of the transport used.
The client must inform 4VENTI of their decision in writing, by sending an email to info@natura-village.com no later than 7 days before the start of the trip.

Art. 5.4 – Interruption of the Trip or Stay by the Client

Any trip or stay interrupted or shortened, or any service not used for any reason, except in cases of force majeure as defined in Article 8 below or due to 4VENTI or one of its service providers, will not give rise to any refund, even in case of repatriation.
If 4VENTI has to cancel a departure for any reason, registered individuals will be fully refunded without being able to claim any compensation.
If an insufficient number of participants is registered, 4VENTI may cancel the trip no later than 21 days before departure.
In case of modification of any element of the contract by 4VENTI, only the destination, price, and dates are considered, by express agreement between the parties, as essential elements of the contract.
Therefore, without this being considered a modification of an essential element justifying compensation or cancellation by the client, accommodation or a restaurant may be replaced by others of the same or higher category, and the itinerary may be varied to ensure services of at least equivalent quality to those initially planned.
In case of cancellation (including for health reasons), 4VENTI will refund the client all sums paid during booking, excluding all others.
All expenses previously incurred by the client (visas, transport, pre- and post-connections, air, rail, sea, or other travel tickets, vaccinations, etc.) will not give rise to any refund or compensation.

 

Formalities

Art. 7 – Formalities

The participant undertakes to complete the questionnaire no later than 10 days before the stay, to allow 4VENTI to organize it optimally. Lack of information may result in a supplement or the non-provision of certain services (shuttle, meal modification…). In such cases, 4VENTI cannot be held responsible.
It is the sole responsibility of the client to verify that the documents necessary for travel, the use of services, or boarding (identity card or passport, driving license, etc.) are valid.
The identity document used must bear the same name as the transport ticket.
The same applies to any document related to the health situation (negative test, specific certification).
It is also the participant’s responsibility to take out personal insurance covering, among other things, medical expenses, accidents, civil liability, and/or repatriation. 4VENTI cannot be held responsible in case of lack of individual coverage.
Non-compliance by the traveler with administrative and/or health obligations for crossing borders, which results, for example, in a refusal to board or an interruption of the stay or trip, cannot justify any refund or compensation.

Art. 8 – Accessibility

To ensure the balance and well-being of each participant, we invite anyone with specific needs or requiring particular adaptations (e.g., presence of a guide dog, use of a device for sleep apnea, etc.) to contact us before booking. This preliminary contact will allow us to identify and propose the most suitable room or facilities.
In the absence of this step, 4VENTI reserves the right to:

This policy aims to ensure a harmonious and respectful experience for all participants.

Art. 9 – Respect for Community Rules and Group Stays

4VENTI attaches primary importance to respecting community living rules and fostering a good atmosphere during stays.
4VENTI reserves the right to refuse access or exclude at any time any person whose behavior may disrupt the smooth running of the stay, harm the experience of other participants, endanger the physical or emotional safety of those present, or contravene the values of respect, benevolence, and non-judgment promoted by 4VENTI.
This decision may be taken before the stay (refusal to validate the booking) or during the stay (immediate exclusion, without refund) if the facts justify it. No refund or compensation can be requested by the excluded participant for unused services.
This measure aims to preserve a serene and benevolent environment for all participants, in line with the spirit of 4VENTI retreats.

 

Insurance

Art. 11 – Insurance

No insurance or repatriation assistance is included in 4VENTI’s Services.
4VENTI therefore recommends that participants take out a policy covering the consequences of certain cancellation cases and/or an assistance contract covering certain risks, such as repatriation costs in case of accident or illness.

 

 

EN – General Terms and Conditions of Sale

 

Art. 1 – Purpose and Scope of the General Terms

These terms govern the sale of tourist services marketed by 4VENTI via the website www.natura-village.com.
Any registration for one of the stays offered on this website or any purchase of services listed therein implies the buyer’s full and unconditional acceptance of these General Terms and Conditions, which prevail over any other document.

 

Reservations

Art. 2.1 – Offer

The information provided on the site regarding the services offered, transport, stays, payment and cancellation conditions constitutes the prior offer within the meaning of Article L.211‑8 of the French Tourism Code.
4VENTI reserves the right to modify certain elements of this preliminary information.
Any change to the services offered on the site occurring before the client’s registration will be communicated in writing before the conclusion of the contract, which alone shall be binding as to the services actually agreed between the parties.
Sports and wellness activities: 4VENTI draws the User’s attention to the need, before ordering, to ensure that all beneficiaries are medically fit to take part, taking the precautions required by their health condition; 4VENTI shall not be held liable in the event of any incident or accident.

Art. 2.2 – Booking

Sales of tourist services are not subject to the withdrawal right provided for in Articles L.121‑21 et seq. of the French Consumer Code on distance selling.
Consequently, any booking of a stay or other tourist service made via www.natura-village.com is final for the client.
Cancellation will only be possible under the conditions set out in Article 5 below.
As travel documents and all information relating to the stay are sent by email, the client must provide a valid email address at the time of registration and regularly check their inbox.
The client must inform 4VENTI, in writing and prior to any booking, of any specific circumstance that may affect the proper conduct of the stay (reduced mobility with or without a wheelchair, special diet, presence of an animal, etc.).
The client’s registration for the stay shall only be effective and binding on 4VENTI after confirmation by 4VENTI of the availability of the booked services.
This confirmation will be sent to the client by email.

Please note: the services offered are subject to a minimum number of participants indicated on the program page.
If the minimum number of participants is reached when the user validates the order, registration becomes final.
The client will first receive an order confirmation email and then a departure confirmation email together with all information required to organize the stay.
If the minimum number is not reached at the time of booking, the user’s request will remain on option until the minimum number is reached, no later than 21 days before the start of the stay.
If the minimum number is not reached or if all or part of the booked services are unavailable, the client will be informed immediately and the booking request will be considered void.
Sums paid by the client will then be fully refunded without any compensation.
If the number of participants is below the required minimum, 4VENTI may propose to maintain the trip by applying a “small group” surcharge to the initial price.
Any such surcharge will be communicated to the User, who may accept or refuse it.
If accepted, the surcharge will be invoiced in addition. This extra cost will be refunded if other participants register before departure and the original minimum number is reached.
If the surcharge is refused, the User’s booking will be cancelled free of charge and the amount paid will be fully refunded.

 

Prices

Art. 3 – Price

The prices displayed correspond to amounts known on the date of consultation and may differ from those applied at the time of booking.
Any change in taxes will likewise be reflected in the price of the services on the booking date or retroactively in accordance with legal provisions.
Unless otherwise stated, the displayed travel price is a package price and never includes: local tourist taxes, visa fees, extras, taxis, tips and porterage, insurance.
The price payable by the client will be confirmed at the time of registration and stated in the contract.

3.1 – Price Revision

In accordance with Article L.211‑12 of the French Tourism Code, the contractual price may be revised, up or down, to reflect changes in transport costs (including fuel), duties and taxes related to the booked services, and the exchange rate applicable to the trip or stay.
However, no price change may be applied within 30 days prior to the scheduled departure date for clients already registered. In the event of a price revision, the client will be notified by email.

 

Payment Terms

Art. 4.1 – Payment

Payment for the purchased tourist service is made by bank card on the website www.natura-village.com.
The total amount of the stay is due upon registration when paying by card (Mastercard and Visa).

Art. 4.2 – Non‑payment

Failure to pay the travel price when due will entitle 4VENTI to consider the trip cancelled by the client on the departure date and, as a result, to charge the client the full amount of the cancellation fees due at that date (100%).

 

Changes or Cancellation by the Client

Art. 5 – Change/Cancellation

Any request by the client to change or cancel a booking must be sent by email to 4VENTI at: info@natura-village.com.
Any change is subject to 4VENTI’s agreement and to availability.
If the requested change cannot be made, the initial contract will remain applicable.
Any booking change not validated by 4VENTI (change of room, booking type, or any activity or element not included in the sale price at the time of booking) will not entitle the client to any refund, even partial, without 4VENTI’s prior consent—before, during, or after the stay.
Any activity scheduled in the program and not used (for personal or medical reasons) will not give rise to a specific commercial gesture.
For the purpose of calculating the time limits that trigger the fees below, the applicable date will be the first working day following receipt of the change or cancellation request.

Changes on Site:

Changes on site are generally not accepted. However, by way of exception, any supplement must be paid directly on site.
In the event of cancellation, insurance premiums are never refundable and must be added to the cancellation fees.

Art. 5.1 – Fees in the Event of a Change

Any change entails a minimum fee of €22 per file, in addition to the costs inherent to the change itself, which will be charged by the relevant supplier and will be communicated to the client in advance.
In most cases, changes on site are not accepted.
However, if a change is accepted, any supplement, payable by the client, must be paid on site.
Unused services cannot give rise to any refund.

Art. 5.2 – Fees in the Event of Cancellation

In the event of a cancellation request, the Client must notify 4VENTI by email at: info@natura-village.com

Cancellation fees:

Cancellation before stay confirmation:

If the stay has not yet been confirmed: 0% of the total amount + application fees waived.

Cancellation after stay confirmation:

 

Application fees:

Application fees amount to €22 per person and are non‑refundable.

Cancellation by 4VENTI:

If we cancel (failure to reach the minimum number of participants, force majeure, etc.), you will be fully refunded; at your choice, a credit note may be issued or a change of dates proposed. If the new price is lower, the difference will be refunded.
Refunds will be made via the original payment method used at purchase.

In a COVID‑19 context, we ask clients to behave responsibly. If symptoms appear before departure, please get tested and inform us of the situation.
If a participant tests positive before the stay, a late cancellation will be required.
As this does not constitute force majeure (Article 1218 of the French Civil Code), the participant cannot claim a refund or any compensation.
We invite clients to contact their travel insurance provider to check refund conditions in case of COVID‑19 illness.

Art. 5.3 – Assignment of Contract

The client may assign the contract to a third party (assignee) who meets the same conditions to benefit from the services, provided that the contract has not produced any effect (i.e., before the trip begins).
Transfer fees may be charged to the client with supporting documents. Under Article R 211‑7 of the Tourism Code, assigning a travel contract may incur fees up to the total price of the trip, depending on the departure date and the specific conditions of the transport used.
The client must inform 4VENTI of their decision in writing by sending an email to info@natura-village.com no later than 7 days before the start of the trip.

Art. 5.4 – Interruption of the Trip or Stay by the Client

Any trip or stay interrupted or shortened, or any unused service for any reason—except in cases of force majeure as defined in Article 8 below or acts attributable to 4VENTI or one of its suppliers—will not give rise to any refund, even in the event of repatriation.
If 4VENTI has to cancel a departure for any reason, persons already registered will be fully refunded without being entitled to any compensation.
If an insufficient number of participants is registered for a departure, 4VENTI may cancel the trip no later than 21 days before departure.
If 4VENTI modifies one of the elements of the contract, only the destination, price and dates are expressly considered by the parties as essential elements of the contract.
Accordingly, without this being deemed a modification of an essential element entitling the client to compensation or cancellation, accommodation or a restaurant may be replaced by an establishment of the same or higher category, and an itinerary may be modified to ensure services of at least equivalent quality to those initially agreed.
In the event of cancellation (including for health reasons), 4VENTI will refund the client all sums paid at the time of booking, to the exclusion of all others.
All costs previously incurred by the client—such as visa fees, transport, pre‑ and post‑routing (purchase of air, rail, maritime or other tickets), vaccination costs, etc.—cannot be refunded or compensated.

 

Formalities

Art. 7 – Formalities

The participant undertakes to complete the questionnaire no later than 10 days before the stay to enable 4VENTI to organize the stay as effectively as possible. Lack of information may result in a supplement or non‑provision of services (shuttle, meal change, etc.). In such a case, 4VENTI cannot be held liable.
It is the client’s sole responsibility to ensure that all documents required for travel, for consuming a service, or for boarding (ID card or passport, driving licence, etc.) are valid.
The identity document used must be in the same name as the transport ticket.
The same applies to any document relating to the health situation (negative test, specific certificate).
The participant is also responsible for taking out personal insurance covering, in particular, medical expenses, accidents, civil liability and/or repatriation. 4VENTI shall not be held liable in the absence of individual coverage.
Failure by the traveller to comply with administrative and/or health obligations for crossing borders, resulting in, for example, refusal to board or interruption of the stay or trip, cannot justify any refund or compensation.

Art. 8 – Accessibility

To guarantee the balance and well‑being of each participant, anyone with specific needs or requiring particular arrangements (for example: the presence of a guide dog, use of a CPAP device, etc.) is invited to contact us before booking. This prior contact will make it possible to identify and propose the most suitable room or facilities.
In the absence of this step, 4VENTI reserves the right to:

This policy aims to ensure a harmonious and respectful experience for all participants.

Art. 9 – Compliance with Community Rules during Group Stays

4VENTI attaches paramount importance to respect for community life rules and a positive atmosphere during its stays.
4VENTI reserves the right to refuse access to, or exclude at any time, any person whose behaviour is likely to disrupt the proper conduct of the stay, harm other participants’ experience, jeopardize the physical or emotional safety of those present, or run counter to 4VENTI’s values of respect, kindness and non‑judgement.
This decision may be taken before the stay (refusal to validate the booking) or during the stay (immediate exclusion without refund) if justified by the facts. No refund or compensation may be claimed by the excluded participant for unused services.
This measure is intended to preserve a serene and benevolent environment for all participants, in keeping with the spirit of 4VENTI retreats.

 

Insurance

Art. 11 – Insurance

No insurance or repatriation assistance is included in 4VENTI’s Services.
Therefore, 4VENTI recommends that participants take out an insurance policy covering the consequences of certain cases of cancellation and/or an assistance policy covering certain risks, such as repatriation costs in the event of accident or illness.

 

Prevalence Clause

In case of discrepancy, the French version shall prevail.

 

Official Contacts:

info@natura-village.com – +212661618574 – Natura Village, Ain Lahjar, Essaouira, Morocco